Who is contacting me?
A familiar name, photograph or caller ID is not proof of identity.
You do not need to be a technology expert to stay safer. Learn what to watch for, how to pause, and how to check a suspicious call, message or offer.
Simple language · Large, readable text · Free safety resources
Stop sending money or information. We explain the next steps in simple language, one at a time.
You don't have to recognise every scam. These questions help you slow things down and check what is real.
A familiar name, photograph or caller ID is not proof of identity.
Scammers often say you must act immediately, before you have time to check.
Be cautious when asked for money, passwords, codes or private details.
Be careful if someone insists you keep the conversation secret.
Contact the organisation using a phone number or website you find yourself.
Real companies can usually give you time to check an unexpected request.
See real-life examples →Print our simple scam-check card. Keep it near the phone, share it with family, or put it somewhere easy to see.
Take a moment. Ask yourself:
Five Steps Ahead — How to Spot Scams, Protect Your Money and Stay Safe in a Changing World — is created to help everyday readers recognise suspicious situations and make safer decisions.
Recognise pressure, impersonation and other warning signs without difficult technical words.
Understand suspicious phone calls, messages, offers and requests.
Learn what to check, how to pause and where to turn for official help.
The ebook download or purchase link has not been connected yet. In the meantime, every free guide on this page is available.
Whether you are learning for yourself or helping a family member, you belong here.
Easy explanations that you can read together, without needing to know much about computers.
A calmer way to decide whether an urgent call, text or offer needs checking.
Practical tips and a free card you can pass along to a friend or neighbour.
I created this scam-awareness project because people deserve explanations that feel respectful, not frightening or confusing. You do not need to be a technology expert to make safer decisions. Start with one question, learn one warning sign, and share what you know with someone else.
My hope: that this resource helps more people pause, check, and feel confident asking for help.
Not at all. Everything is written for everyday readers. You can also use the “Make text larger” button at the top of the page.
Yes. You can read or print it without providing an email address or payment information.
No guide can promise that. The purpose is to help you notice suspicious requests sooner, verify independently and know when to seek help.
Contact your bank or payment provider immediately using its official app, website or the number on your card. Then follow the step-by-step guidance on our Get help page.
No. This is an independent educational resource. We link to official reporting websites, but we do not investigate cases or recover money.
Start with the free warning-sign guide, and share the printable card with someone you care about.
You do not need to solve everything at once. Start by protecting your money and accounts, then report what happened.
Don't click more links, send more money or share another one-time code. If someone has remote access to your device, disconnect it from the internet if safe and seek trusted technical help.
If money, card details or account access were involved, contact them using the number on your bank card or their official app or website. Ask about blocking transactions and protecting your account. Acting quickly may improve the chance of stopping further loss.
If you shared a password, change it using the official website or app. If you use that password elsewhere, change it there too. Turn on two-step verification where available. If you shared a login code, contact the account provider promptly.
Save receipts, screenshots, messages and transaction details. Do not edit them. Report the incident to the appropriate official service in your country.
Select the description that fits best. Each one explains the priority in plain language.
Call the bank, card issuer or payment service right away. Explain that you suspect fraud and ask what they can do to stop or recall the payment.
Go directly to the real account provider, change your password and sign out of unfamiliar sessions if that option exists.
Speak with your bank's fraud team immediately. They can explain whether your card or account needs to be blocked or replaced.
End the session. If safe, disconnect the device from the internet. Seek help from a trusted technician or official support service.
Choose your location. These are government or law-enforcement reporting resources, not services operated by this website.
Cybercrime Investigation and Coordinating Center (CICC)
Visit CICC website ↗Official anti-scam hotline: 1326.
Federal Trade Commission (FTC)
Report fraud to the FTC ↗Report Fraud, the national fraud-reporting service.
Visit Report Fraud ↗For Scotland, contact Police Scotland.
Elsewhere? Contact your local police, consumer-protection authority or national cybercrime agency. Always type the official address yourself rather than following a link sent by a suspected scammer.
Before you respond, read five quick questions that can help you decide what to verify.
Print this page and keep it near your phone or computer. You can also save it as a PDF using your browser's Print menu.
Tip: In the print window, choose “Save as PDF” if you prefer a digital copy.
If you're unsure, don't send anything yet. Talk to someone you trust.
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Read the questions whenever a call feels urgent or unusual.
Print another copy for parents, grandparents or someone who might find it useful.
Pause before sending money, clicking an unexpected link or sharing a code.